Delete Your Account
You can permanently delete your Phoenix Protocol account and all associated data at any time, whether or not you still have the app installed.
Option 1 — Delete it yourself, in the app
- Log in to your Phoenix Protocol account.
- Go to Settings.
- Scroll to the Danger Zone section.
- Tap Delete My Account, then type DELETE to confirm.
This takes effect immediately — there is no waiting period, and it cannot be undone.
Option 2 — Request deletion without the app
If you no longer have the app installed or can't log in, email us at info@phoenixprotocolapp.com from the email address associated with your account, with the subject line "Account Deletion Request." We will verify your identity and delete your account and data.
What gets deleted
Requesting deletion permanently removes:
- Your profile and login credentials
- Nutrition, weight, hydration, and check-in logs
- Your food library and food preferences
- Badges, coach notes, messages, and comments
- Coach-client relationship records
- Subscription and payment history
If you are a coach, your clients will be notified that your account has been deleted and will automatically become independent users, retaining their own data.
Timeline
Deletion through the app happens immediately. Requests sent by email are typically processed within a few business days after we verify the request.
Questions
Contact us at info@phoenixprotocolapp.com if you have any questions about this process.