Support
Need help with Phoenix Protocol? We're here for you.
Contact Us
For account issues, bugs, feature questions, or anything else, reach out and we'll get back to you as soon as possible:
Email: info@phoenixprotocolapp.com
Billing & Payments
Phoenix Protocol subscriptions are purchased and managed through our website, not through the App Store or Google Play. No payment is processed inside the mobile app.
- To subscribe: Coaches select a plan on our website and complete checkout through our secure payment partner, Paymob. You'll be directed to payment.phoenixprotocolapp.com to complete your purchase.
- To view, change, or cancel your plan: Manage your subscription anytime at payment.phoenixprotocolapp.com/manage. Cancellation stops future renewals; it does not refund the current billing period. See our Terms of Service for details.
- Billing questions or disputes: Contact info@phoenixprotocolapp.com and we'll review your case.
Account & Data
- To request deletion of your account and data, see how to request account deletion.
- To understand how your data is collected and used, see our Privacy Policy.
Common Questions
I'm a Client — how do I connect with my Coach?
Your Coach will send you an invite to join their roster on Phoenix Protocol. Once accepted, their plans and tracking tools will appear in your account.
Can I revoke my Coach's access to my data?
Yes. You can revoke a Coach's access at any time from your account settings, as described in our Privacy Policy.
I'm having a technical issue with the app — what should I do?
Email us at the address above with a description of the issue, your device type, and, if possible, a screenshot. This helps us resolve it faster.